Gallivan FinancialUpper High Street, Killarney, Co KerryGramayre Ltd T/A Gallivan FinancialThese Terms of Business set out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.Authorisation with the Central Bank of IrelandGramayre Ltd T/A Gallivan Financial is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005; as a Multi-Agency Intermediary/Authorised Advisor authorised under the Investment Intermediaries Act, 1995 and as a Mortgage Intermediary authorised under the Consumer Credit Act, 1995. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.Codes of ConductGramayre Ltd T/A Gallivan Financial are subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ieOur ServicesGramayre Ltd T/A Gallivan Financial is a member of the Professional Insurance Brokers Association (PIBA). As a member of PIBA, we must be in a position to place insurance with at least five insurers of the relevant form (life/non-life) and therefore can generally give consumers greater choice than agents and tied agents.Our principal business is to provide advice and arrange transactions on behalf of clients in relation to life & pensions/mortgages/general insurance products. A full list of insurers, product producers and lending agencies with which we deal is available on request.Gramayre Ltd T/A Gallivan Financial acts as an Independent Broker which means that:a) The principal regulated activities of the firm are provided on the basis of a fair analysis of the market; andb) You have the option to pay in full for our services by means of a fee.Fair AnalysisThe concept of fair analysis is derived from the Insurance Mediation Directive. It describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general insurance, mortgages, and/ or a specialist area. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs.The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative importance in and share of that market. The extent of fair analysis must be such that could be reasonably expected of a professional conducting business, taking into account the accessibility of information and product placement to intermediaries and the cost of the search.In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair analysis of the market, we will consider the following criteria: the needs of the customer, the size of the customer order, the number of providers in the market that deal with brokers, the market share of each of those providers, the number of relevant products available from each provider, the availability of information about the products, the quality of the product and service provided by the provider, cost, and any other relevant consideration.Life & PensionsGramayre Ltd T/A Gallivan Financial provides life assurance, serious illness cover, income protection, savings, investments and pensions on a fair analysis basis i.e. providing services on the basis of a sufficiently large number of contracts and product producers available on the market to enable us to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs. Depending on your individual income circumstances, we may provide you with advice in relation to the nature of these producers and which product may be suitable for your needs. You may, however, have particular areas of interest and in this case, we will be happy to give you more detailed advice in these areas. We can give you a choice of different life and pension products from the insurers listed below and, on your instruction, we can receive or transmit orders for such products on your behalf of these insurers. With your agreement, we may review the policies you take out on a periodic basis to ensure you are kept informed as to their benefit and to check whether they are still suitable for your needs.Life & Pensions:Zurich Life Assurance Plc.Aviva Life & Pensions Ltd.New Ireland Assurance.Royal London/Caledonian Life.Irish Life Assurance PlcScottish Provident/PhoenixWealth Options Ltd.BCP Asset Management.Merrion Stock Brokers.Assurant (Ireland) Ltd.Standard Life.Friends First.Cantor Fitzgerald.Permanent TSB.KBC Wealth Management.Blackbee InvestmentsRedmayne Bentley Stock BrokersMortgages:PIBA Network Services LtdWe will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover; particularly in relation to PHI and serious illness policies.Specifically on the subject of permanent health insurance policies it is our policy to explain to you a) the meaning of disability as defined in the policy; b) the benefits available under the policy; c) the general exclusions that apply to the policy; and d) the reductions applied to the benefit where there are disability payments from other sources.For a serious illness policy, we will explain clearly to you the restrictions, conditions and general exclusions that attach to that policy.MortgagesThrough the lenders or other undertakings with which we hold an agency, Gramayre Ltd T/A Gallivan Financial can provide advice on and arrange mortgage products from the following range: fixed-rate loans, variable rate mortgages, capital & interest mortgages, interest-only mortgages, endowment mortgages, pension mortgages and residential investment property.Gramayre Ltd T/A Gallivan Financial provides mortgage advice on a fair analysis basis (providing services on the basis of a sufficiently large number of contracts and product producers available on the market to enable the firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs.We will need to collect sufficient information from you before we can offer any advice on housing loans. This is due to the fact that a key issue in relation to mortgage advice is affordability. Such information should be produced promptly upon our request.Disclosure of InformationAny failure to disclose material information may invalidate your claim and render your policy void.Fees & ChargesGramayre Ltd T/A Gallivan Financial are remunerated by commission and other payments from product producers or lenders on the completion of business. You may choose to pay in full for our services by means of a fee. Where we receive recurring commission, this forms part of the remuneration for initial advice provided. We reserve the right to charge additional fees if the number of hours relating to ongoing advice/assistance exceeds 2 hrs.In certain circumstances, it will be necessary to charge a fee for services provided. These are listed below for life, non-life business and Standard PRSA’s. In other circumstances where fees are chargeable or where you choose to pay in full for our service by fee, we will notify you in writing in advance and agree on the scale of fees to be charged if different from fees outlined below.If we receive a commission from a product provider, this will be offset against the fee which we will charge you. Where the commission is greater than the fee due, the commission will become the amount payable to the firm unless an arrangement to the contrary is made.Life FeesYou may elect to deal with us on a fee basis.Principles / Directors €100 per hourSenior Advisers €75 per hourAssociates €50 per hourSupport staff €30 per hourPersonal Retirement Savings Accounts (PRSAs) – FeesWhere advice is requested for PRSAs, the following hourly fees will apply:Advisor fees: €75 per hour.Support staff: €30 per hour.Additional fees may be payable for complex cases or to reflect value, specialist skills or urgency.We will give an estimate of this rate in advance of providing you with services. If we receive a commission from a product provider, this will be offset against the fee which we will charge you. Where the commission is greater than the fee due, the commission will become the amount payable to the intermediary unless an arrangement to the contrary is made.MortgagesWe may receive up to 1% (or whatever maximum is applicable) of the loan for arranging mortgage finance. This commission is paid by the mortgage lender.In the event of our firm producing a loan offer that is not drawn down, we charge the client €250.00 to cover our overheads i.e. telephone calls, time, paper etc. If a mortgage is redeemed within a 3-year period, a fee will apply. This will cost €500.00 in year one and will reduce in years two and three accordingly. This fee is to cover expenses and loss of commission. If however, you come back to us for further mortgage business this fee will, of course, be refunded. After year three there will be no fee if the mortgage is redeemed.Regular ReviewsIt is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited to your needs. Failure to contact us in relation to changes in your circumstances or failure to request a review may result in you having insufficient insurance cover and/or inappropriate investments.Conflicts of interestIt is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises we will advise you of this in writing as soon as we become aware of this conflict before providing you with any service. All our clients will be treated fairly where such a conflict becomes known.Default on payments by clientsOur firm will exercise its legal rights to receive payments due to it from clients (fees and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client.Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.ComplaintsA full copy of our complaints procedure is available on request. We ask that you make any complaint against our firm, relating to services provided by us, in writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. All complaints are fully investigated and the complainant is updated at intervals of not greater than 20 business days. We will attempt to investigate and resolve a complaint within 40 business days. All complaints should be directed in writing to Mr Tadgh Gallivan, Complaints Officer. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman.Data ProtectionGramayre Ltd T/A Gallivan Financial comply with the requirements of the Data Protection Acts, 1988 and 2003.The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given. We would also like to keep you informed of mortgage, insurance, investment and any other services provided by us or associated companies with which we have a formal business arrangement; which we think may be of interest to you. We would like to contact you by way of letter, email or telephone call. If you do not wish to receive such marketing information please tick the box in the Terms of Business letter. We may receive referrals from such firms and may advise them of any transactions arranged for you.Compensation SchemeWe are members of the Investor Compensation Scheme operated by Investor Compensation Company Ltd.Investor Compensation SchemeThe Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme.Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.A right to compensation will arise only:If the client is an eligible investor as defined in the Act; andIf it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; andTo the extent that the client’s loss is recognised for the purposes of the Act.Where entitlement to compensation is established, the compensation payable will be the lesser of:90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; orCompensation of up to €20,000.For further information, contact Investor Compensation Company Ltd. at (01) 224 4955.