Royal London customers get a Helping Hand

All Royal London customers who take out life insurance, specified serious illness cover or income protection cover can avail of the potentially life-changing service Helping Hand.

Helping Hand gives one‑to‑one personal support from your own Nurse Adviser from RedArc who can help you and your family cope with the devastating effects that illness or bereavement can have.

With 20 years’ experience, RedArc has earned a reputation for service excellence, supporting individuals and their families through serious illness, chronic health conditions, bereavement and disabilities. While your medical team focus on your treatment, RedArc helps by providing ‘softer’ skills – a friendly listening ear, practical information, and much needed emotional support both for you and your family (i.e. the spouse or partner of the Royal London Life assured and their children).

The diagnosis of a serious health condition such as cancer, heart attack, stroke or MS invariably means a worrying time for the patient. This is when they need access to someone who understands the condition, has the time to listen to concerns and can allay fears. Royal London’s Helping Hand service gives you exactly this support. At times such as this the family is also hugely affected, so RedArc services include support for family members who may have difficulty in coming to terms with what has happened, or may find themselves pressed into action as a carer.

The cornerstone of the Helping Hand service is highly experienced, registered nurses who will be the focal point for the patient and their family too, providing tailored support to meet their particular circumstances. Helping Hand is available for you and your family from day one of the policy, regardless of which type of policy you choose and whether or not you are making a claim – and all at no additional cost. And once your support from your Personal Nurse Advisor starts, there’s no limit to how often you can speak to them.

Coping with cancer

RedArc oncology nurses are specially trained to provide support for cancer patients and their families. They’ll contact you to discuss treatments, side effects or the wider emotional issues associated with the illness. They will be able to give guidance and emotional support. This is often lacking in existing, fragmented services.

Cardiac rehabilitation

The effects of a heart attack or other coronary problems often leave people feeling anxious about over‑exerting themselves. RedArc nurses can provide specialist information and support for heart attack patients and their families.

Managing stress and depression

A critical illness diagnosis can frequently lead to feelings of stress, depression and anxiety. For example, evidence suggests that depression affects more than 1 in 4 cancer patients. RedArc nurses are trained to provide practical stress management advice. They may suggest exercise, healthy eating, keeping a routine, and mood diaries. They can also support family members suffering the effects of stress and anxiety.

Other practical help

Helping Hand may also arrange specialist therapy to help speed up recovery, if appropriate. For example, the provision of bereavement counsellors, speech and language therapists, face‑to‑face second medical opinion, complementary therapies, massage, or physiotherapy for serious health conditions.

If the worst happens, we think you and your family deserve more than just money. That’s why Helping Hand is there to give you and your family access to your own specialist nurse advisor who will provide the individual support and advice you need in this very challenging time.

Helping Hand is a tried and tested service that parent company, the Royal London Group, has offered for a number of years in the UK.

To find out more about getting a Royal London policy and availing of this great offer, get in touch with Gallivan Financial today.

All the best,

The Team at Gallivan Financial

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